1. About Hearth

Hearth is a wellbeing monitoring system provided by Hearth Systems Ltd, a company registered in England and Wales. Hearth uses passive sensors to track activity patterns in the home. It is not a medical device and does not provide medical advice, diagnosis, or treatment.

2. The service

Hearth is a subscription service comprising hardware (the Hearth Hub and sensors) and ongoing monitoring, alerting, and reporting capability delivered via the Hearth app and dashboard. We will provide the service with reasonable skill and care.

3. What Hearth is not

Hearth is not a replacement for professional care, medical monitoring, or emergency services. Hearth does not guarantee detection of all incidents, falls, or medical events. The system monitors activity patterns and alerts to deviations from routine. It does not directly detect medical emergencies.

If you have serious concerns about your parent's health or safety, contact their GP, call NHS 111, or call 999.

4. Your responsibilities

• You are responsible for obtaining the informed consent of the person being monitored before installing Hearth.
• You are responsible for correct sensor placement and ensuring the hub remains powered and connected.
• You are responsible for the accuracy of your account information.
• You are responsible for managing Care Circle membership appropriately.

5. Ordering, subscription and payment

While the waitlist is open, joining it is not an order and creates no obligation on either side. When a Hearth is available for your home we confirm the package and price by email and send a secure payment link; an order is placed only when you complete that payment. Payment terms and pricing are as displayed at the time of purchase and confirmed in that email. The hardware remains included within the subscription; there is no upfront hardware charge. Subscriptions renew automatically unless cancelled before the renewal date. All prices include VAT where applicable.

6. Cancellation and returns

You may cancel your subscription at any time through your account settings, subject to the minimum term of your chosen plan.

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of delivery during which you may return the hardware for a full refund.

On cancellation, we provide a pre-paid return label for the hardware; returning the kit is free of charge. Hardware return policy and refund terms for cancellations after the cooling-off period will be confirmed before launch.

7. Limitation of liability

Hearth is provided as a supplementary wellbeing tool. We do not accept liability for any loss, harm, or damage arising from missed alerts, system downtime, sensor malfunction, connectivity issues, or reliance on Hearth as a sole care or monitoring solution.

Our total liability to you in connection with the service is limited to the subscription fees you have paid in the 12 months preceding the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

8. Intellectual property

All content, software, designs, and branding associated with Hearth are the property of Hearth Systems Ltd or its licensors. You may not reproduce, distribute, or create derivative works from any Hearth materials without our written permission.

9. Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify all account holders by email before the changes take effect. Continued use of the service after changes take effect constitutes acceptance.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

Hearth Systems Ltd
Registered in England & Wales

Email: [email protected]